Policies

Academic & Teaching

• Course Progress policy and Procedure V1.0
• Training and Assessment Policy and Procedure V2.0
• Course Development and Review Policy and Procedure V1.0
• Skilled Trainers and Assessors Policy and Procedure V1.0
• Assessment LLN_Massey College
• Massey Digital Test
• Language Literacy and Numeracy Policy and Procedure

Admissions & Enrolment

• Enrolment and Completion Policy and Procedure
• Admissions Policy and Procedure
• Enrolment Policy and Procedure
• Non-Commencement of Studies Policy and Procedure
• Deferral Suspension and Cancellation Policy and Procedure
• Overseas Student Transfer to Other Providers Policy and Procedure

Student Services & Support

• Student Support Services Policy and Procedure
• Critical Incident Policy and Procedure
• Health and Safety Policy and Procedure V1.0

Compliance & Legal

• VET and CRICOS Regulation and Legislation Policy and Procedure V1.0
• Discrimination and Harassment Policy and Procedure (Repaired)
• Risk Management Policy and Procedure

Quality Assurance & Internal Management

• Quality Assurance Policy and Procedure
• Staff Recruitment Policy and Procedures V1.0
• Marketing Information Policy and Procedure V1.0
• Education Agent Policy and Procedure V1.0

Finance & Refunds

• Refund Policy and Procedure

Complaints & Appeals

• Complaints and Appeals Policy and Procedure V1.0
• Complaints Handling Policy and Procedure
• Appeals Handling Policy and Procedure